Refund policy

Last Updated: February 17, 2026


 

START A RETURN

 


To initiate a return, please contact us at:


stratax.co@gmail.com


Please include your order number and the reason for your return request.

 

 

 

🇺🇸 RETURNS (UNITED STATES)

 


We accept returns within 14 days of delivery.


To be eligible for a return, the item must be:

 

  • Unworn and unused

  • In original condition

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

 


Items that show signs of wear, washing, damage, or alteration will not be accepted.


 

Return Shipping Costs

 


Customers are responsible for return shipping costs unless:

 

  • The item was defective

  • The item arrived damaged

  • The wrong item was sent

 


If we made an error, please email us immediately at stratax.co@gmail.com, and we will resolve the issue as a priority.

 

 

 

INTERNATIONAL ORDERS

 


For orders outside the United States, returns are accepted within 7 days of delivery under the same eligibility conditions listed above.


International customers are responsible for return shipping costs unless the item is defective or we made an error.

 

 

 

REFUND PROCESS

 


Once we receive and inspect your return, we will notify you regarding approval.


If approved:

 

  • Your refund will be issued to your original payment method

  • Refunds are processed within 5–10 business days

  • Your bank or payment provider may take additional time to post the refund

 


If more than 15 business days have passed since approval, please contact us at stratax.co@gmail.com.


Shipping costs are non-refundable unless the return is due to our error.

 

 

 

PRE-ORDERS – CANCELLATIONS & REFUNDS

 


Pre-orders may be canceled before fulfillment begins (typically within 24–48 hours of placing the order).


Once fulfillment has started or the order has shipped, cancellations are no longer possible.


Pre-orders are eligible for return under the same conditions as regular items.

 

 

 

NON-RETURNABLE ITEMS

 


The following items cannot be returned:

 

  • Custom or personalized items

  • Gift cards

  • Final sale or clearance items

  • Items marked “Non-Returnable”

 

 

 

 

EXCHANGES

 


We do not process direct exchanges.


If you would like a different size or item:

 

  1. Return the original item

  2. Once approved, place a new order

 


This ensures faster processing and accurate inventory management.

 

 

 

DAMAGED OR DEFECTIVE ITEMS

 


If your order arrives damaged or defective, contact us within 48 hours of delivery with:

 

  • Your order number

  • Photos of the issue

 


We will review and provide a resolution as quickly as possible.

 

 

 

CONTACT

 


For any return or refund questions, contact:


STRATAX

📧 stratax.co@gmail.com