Shipping policy

Last Updated: February 17, 2026


Thank you for shopping with STRATAX.


Below you will find important information regarding order processing, shipping times, and delivery expectations.

 

 

 

ORDER PROCESSING

 


All orders are processed within 1–3 business days (excluding weekends and holidays).


During high-volume periods (launches, drops, promotions), processing times may be slightly extended.


Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

 

 

 

SHIPPING RATES

 


We offer:

 

  • Free standard shipping within the United States

  • International shipping rates calculated at checkout

 

 

 

 

ESTIMATED DELIVERY TIMES

 


Delivery times vary depending on your location and carrier conditions.


Standard Shipping (United States):

Estimated 12–14 business days after processing.


International Shipping:

Estimated 14–21 business days after processing.


Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, or high demand periods.

 

 

 

TRACKING YOUR ORDER

 


Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

 

 

 

SHIPPING DELAYS

 


STRATAX is not responsible for delays caused by:

 

  • Shipping carrier disruptions

  • Weather conditions

  • Customs clearance

  • Incorrect or incomplete addresses

  • High seasonal demand

 


If your package appears delayed, please contact the shipping carrier first. If further assistance is needed, email:


stratax.co@gmail.com

 

 

 

INCORRECT ADDRESS DISCLAIMER

 


Customers are responsible for entering the correct shipping address at checkout.


If a package is returned due to an incorrect address:

 

  • The customer will be responsible for reshipping fees.

 


If the carrier confirms delivery to the address provided, STRATAX is not responsible for lost packages due to incorrect information.

 

 

 

LOST OR STOLEN PACKAGES

 


Once marked as delivered by the carrier, STRATAX is not responsible for lost or stolen packages.


If you believe your package was stolen:

 

  1. Check with neighbors

  2. Contact the carrier

  3. File a claim if necessary

 


We will assist by providing order details if needed.

 

 

 

INTERNATIONAL ORDERS

 


International customers are responsible for any customs duties, import taxes, or additional fees required by their country.


These fees are not included in the purchase price.

 

 

 

ORDER ISSUES

 


If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with:

 

  • Your order number

  • Photos of the issue

 


Email: stratax.co@gmail.com